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Returns

Farrell Clothing - Returns

RETURNS POLICY

You may cancel a Contract at any time within fourteen (14) working days, beginning on the day after you received the Products.  In this case, subject always to compliance with the terms of our returns and refunds policy, you will receive a full refund of the price paid for the Products in accordance with our returns and refunds policy.

To cancel a Contract, you must inform us in writing. You must also return the Products to us within 14 days of receipt of the Products, and at your own cost.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Your refund will be paid within 14 days provided that all of the following requirements have been met:

1. REASON FOR RETURN

If you return a Product to us because:
  • you have cancelled the Contract between us within the fourteen (14) working day period, you may, subject always to compliance with the terms of our returns and refunds policy, return the Product to us for a refund.  We will process the refund due to you as soon as possible and, in any case, within fourteen (14) days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us; and
  • the item is defective, incomplete, damaged or not the item Ordered, you may, subject always to compliance with the terms of our returns and refunds policy, return the Product to us for a refund.  We will examine the Product upon receipt and notify you of your right to a refund within fourteen (14) days of our receipt of the Product back from you.  If the item is confirmed by us as being defective, incomplete or incorrect we will refund the purchase price paid by you for the Product together with any delivery charges within 14 days of the date that we notified you of your right to a refund.  If the item is found not to be defective, incomplete or incorrect and/or you do not comply with our returns and refund policy we will retain the Product and return it to you upon payment by you of the delivery charges of returning the Product to you.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
Our returns and refund policy does not affect your statutory rights. 
 

2. CONDITION OF GOODS

Returned products sent from the UK should be returned by recorded delivery to:

Farrell Apparel Limited
c/o Data Select Limited
Building 120, 136 Edinburgh Avenue
Slough Trading Estate
Slough
SL1 4SS
UNITED KINGDOM

Returned products sent from outside the UK should be returned by recorded delivery to:

Farrell Apparel Limited
c/o Data Select Limited
Building 120, 136 Edinburgh Avenue
Slough Trading Estate
Slough
SL1 4SS
UNITED KINGDOM

 

3. COST OF CARRIAGE & INSURANCE:

- We offer free returns - just securely attach the returns address label included in your delivery and send the package back to us.

- If you require an exchange on a faulty item and we have stock available, you will not be charged again for the delivery.

- Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.

 

RETURNS PROCEDURE

- If you wish to return any items to Farrell please notify us by emailing returns@farrell.com with your name, address and original order number which you will find on the reverse of the docket included in your package.

- Pack the item(s) you wish to return in the original, undamaged packageing and make sure that it is securely sealed. If you wish to return your item(s) please fully complete the Returns Docket on the reverse. We can only process a return if the Returns Docket has been fully completed.

We cannot accept any responsibility or liability for any items/Products which are lost, stolen or otherwise damaged prior to receipt of those returned items/Products by us.

United Kingdom Returns

- Attach the returns label found on the returns docket included in your delivery, to the outside of the original delivery box.

- Please ensure that the package is sealed and the label is attached properly.

- Post the parcel at any Post Office and obtain a proof of postage from the Post Office in the space provided on the Returns Docket for your reference.

 

Overseas Returns (Including Eire)

- If you are posting from outside the UK please follow the above steps and pay the correct postage at the time of sending.

- Please send your returns to the below address:

Farrell Apparel Limited
c/o Data Select Limited
Building 120, 136 Edinburgh Avenue
Slough Trading Estate
Slough
SL1 4SS

- We are happy to refund any associated delivery costs; please obtain proof of postage when sending your items.

The terms of this returns and refund policy does not affect your statutory rights.

WEAR IT IN AND WEAR IT OUT

©2014 Farrell Apparel Limited

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